Frequently Asked Questions

Your SIM card will be activated 24-48 hours prior to the ‘Activation Date’ provided by you. Usually, the Activation date is your departure date from India.

We need copy of your visa and passport. If you have not provided the same earlier, please email us the same as soon as possible to Helpdesk@namasteglobal.com 

You will receive your Canadian phone number 24-48 hours prior to the ‘Activation Date’ provided by you.

Send us an email at least 4 days in advance, through your registered mail ID to Helpdesk@namasteglobal.com

Our plans and bonuses are exclusively only for Namaste Global customers and not available for purchase in Canada.

Share your local mobile number with friends and family before you leave India.

Call Home as Soon as You Land in Canada.

We ship SIM cards using national courier services and expect the same to be delivered within 2-3 from the purchase date.

You can easily Top Up / Change your Mobile Plans in Canada that suits your needs. Check phone numbers emails in the country specific page of our website..

In case of cancellation and upon receipt of SIM card in unopened and good condition, we shall refund your payment amount. The payment amount shall be subject to a deduction of Rs.1,000. Your request for cancellation should be received by Namaste Global at least 10 days in advance of Departure Date originally provided by you.